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Achieving Quality when Something is Always Broken

In the quality profession, we are accustomed to thinking about product and component quality in terms of compliance (whether specifications are met), performance (e.g. whether requirements for...

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Quality vs. Innovation: How Much Structure Do You Need? A SAD Lesson

One of the things I think about a lot is how to balance the structures provided by quality systems and standards, with the divergent thinking and creativity that’s necessary for innovation and...

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